Support

How can we help?

Help topics for PediaFlux and how to contact us. We never need patient information to help you.

Never send patient-identifiable information. Do not include names, record numbers, dates of birth, screenshots of records or backup files in any message to us.

Help topics

Getting started

Choose the PediaFlux app for your setting, open a workflow, and enter patient details. Accept the Terms of Use on first launch on each device.

Reports & formats

Switch between Detailed, Brief, One-line and Shortcut. Review every report before you copy, export, print or share it.

Saved templates

Save structured selections as templates in supported Emergency workflows, then apply, rename, categorize or delete them.

Backup & restore

Create an encrypted backup when you choose and save it where you want. Restoring needs the password you set.

Subscriptions

Subscriptions are billed and managed by Apple. Manage or cancel them in your Apple Account settings; use Restore Purchases in the app.

Devices & requirements

iPhone and iPad with iOS/iPadOS 17.0 or later. A Mac version (macOS 14.0 or later) is planned for a later release. Move records between devices with backup and restore.

Provider profile

Your name, role and institution can appear in report signatures. Change them in Provider Profile.

Privacy & legal

Read the Terms of Use and Privacy Policy, and see previous versions in the Legal Archive.

Backup password warning

Your backup password is never stored and cannot be recovered or reset — not by you and not by us. Without it, a backup cannot be restored. Export backups regularly, especially before updating or replacing a device.

Contact

Write to us by email. Do not attach backup files or screenshots containing patient information.

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